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The on-device quality check rejects a blurry shot or one that doesn’t look like a document before it ever uploads. Lay the receipt flat, avoid glare across the total, and get the whole receipt in frame.

An exact re-upload of the same image is recognised immediately and treated as one capture, not two — you’ll be pointed at the existing record rather than getting an error.

A same-supplier, same-amount, same-day match is only ever soft-flagged for you to check — it is never merged automatically, because two identical purchases on one day can both be real.

Capture a multi-page tax invoice as one multi-page document rather than one photo per page, so the line items reconcile against a single total.

The model is instructed to leave a field blank rather than guess when it isn’t confident — a wrong figure is worse than a missing one. Fill it in on the review screen.

This shouldn’t happen — once you correct or confirm a field it is locked against being overwritten by a machine re-run. If you’ve seen this, contact support with the document so it can be investigated.

The review screen shows the specific check that failed — an ABN that didn’t validate, a total that didn’t reconcile with the line items, or similar — rather than a generic low-confidence notice.

Check for a transposed digit from the photo first — the checksum is exact. If the ABN is correct and still fails, it may have been re-typed incorrectly during capture; correct it on the review screen.

You need a valid tax invoice to claim a GST credit once a purchase reaches $82.50 including GST. A docket missing a required detail — most often the supplier’s ABN — is flagged on the receipt itself, with what to ask the supplier for.

Basic food such as milk, bread and eggs is GST-free; hot food, soft drinks and most other goods carry GST. Snap Apps reads each line, so a mixed docket is split into its GST-free and taxable parts instead of being treated as one taxable total.

A new account starts with 10 free scans. After that, each scan uses one credit. Nothing is dropped when you run out — the photo is still kept, and it is read once there is a credit to read it with.

No. Credits never expire and never reset, and there is no subscription — you buy a pack when you want more.

Not yet. The checkout is not connected to a payment processor, so there is nothing to pay with today. The prices on the pricing page are the ones that will apply.

Export your receipts as CSV from the Spending screen — one row per receipt, or one row per line item. The original photos stay in the app for the full five years.

Five years from when a record was prepared or its transaction completed, matching ATO requirements, then it’s removed by an automated purge.

Yes, through Support. Records still inside their mandatory five-year window are closed out of active use but can’t be deleted until that window passes.